Congratulations on making the smart choice in protecting your boiler. ADEY Innovation Ltd (“ADEY”) takes great pride in the quality of its filters and wants to ensure that you have peace of mind when you have an ADEY filter installed as part of your heating system. That is why, all of our filters come with an extended warranty of either 10, or 2 years, depending on the filter that you have installed. The warranty period for each of our filters is as follows:

Whether your product benefits from a 10, or 2, year warranty, perishable parts subject to material degradation (‘o’ rings, lid seals, and mesh components) must be checked during annual servicing and replaced as required. Replacement of the lid seal at each service is considered best practice. Perishable parts are not covered under the long-term 2- or 10-year warranty. The 10- or 2-year warranty also excludes electronic sub assembly units.

Where we discover a fault with your filter, and as long as it meets the requirements in these terms, we will: 

• Repair any faulty parts and return the repaired filter to you;
• Send you a refurbished filter of the same model;
  
• Send you a replacement filter of the same model, or a newer model with the same compatibility as the filter returned to us; or
• Refund to you the current recommended retail price for the filter. Where the filter is no longer for sale, the amount we will refund will be the recommended retail price when the filter was last available for sale. 
  

The decision regarding which of the above options is taken shall be ADEY’s. If we send return your filter, a refurbished filter, or a replacement filter, then it is your responsibility to have it installed by a suitably qualified heating engineer. We will not reimburse you any costs incurred in getting the filter re-installed.

The warranty will only be valid where: 

• The filter has been registered with us within 30 days of its installation;
• The filter has been installed with ADEY components supplied with the product, maintained and serviced with the instructions;
• The filter has not been tampered with (including any component or unit modification or repair not authorised and approved by ADEY) or otherwise subjected to misuse, fire or accidental damage or negligence;
  
• The filter’s serial number is clearly legible;
• You have provided us with proof of purchase of the filter; and
  
• The filter has been returned to us promptly after any fault was discovered. 
  

All decisions made by ADEY regarding the warranty shall be final.
This warranty is in addition to your statutory rights as a consumer and nothing in this warranty shall limit or exclude those statutory rights.
Any repair or replacement of a filter under this warranty will not extend the length of the warranty which shall always be linked to the original purchase date of the filter.
Where we elect to send you a refurbished filter, a replacement filter, or to refund you the price of your filter, the filter you have returned to us becomes ADEY’s property and ADEY may use it as it sees fit.
This warranty can be transferred with ownership of the filter so long as the current owner can provide proof of purchase and can confirm to ADEY’s reasonable satisfaction that the filter was in working condition when the change of ownership occurred. 

Adey Commercial Product Warranty 
Terms and Conditions

A two year warranty (from the date of installation), against defective materials or manufacture is given on all ADEY Commercial products excluding Commercial Chemicals. If your installed product develops a fault during its warranty period, please contact ADEY's Customer Services team on customerservices@adey.com and provide them with any information they request. Failure to properly install, service and maintain ADEY Commercial products according to published guidelines may lead to invalidation of the product warranty. ADEY will not reimburse any costs associated with the re-installation of any affected product(s). All decisions made by ADEY regarding the product warranty shall be final. This warranty is in addition to your statutory rights as a consumer and nothing in this warranty shall limit or exclude those statutory rights. Any repair or replacement of a filter under this warranty will not extend the length of the warranty which shall always be linked to the original purchase date of the filter.